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Terms and Conditions relating to website sales.

Are the prices on the website inclusive of VAT?
We are currently not a VAT registered company, therefore we cannot charge VAT. 
The price you see is what you will pay.

How much postage & packing will I pay?
All items for sale on our website are offered with FREE Delivery

The above prices are our standard delivery charges for all UK mainland orders.
This will either be by Royal Mail 1st class delivery or for larger packages a courier will be used.

When will I receive my labels if I order today?
Standard labels are kept in stock and if ordered by 12.00pm they are usually despatched the same day
Personalised labels are usually despatched within 1-2 working days.
If you require them more urgently please contact us first and let us know your requirements.

How do I order and pay for my labels?
Shopping on-line is easy! We use Paypal for our secure online payments. This ensures that MJ PAT Services does not see any of your credit card details. Alternativley we can accept your payment over the telephone and please be assured that all details that are taken by us are shredded once the order has been successfully processed.

Please browse the website and click on any items that you wish to buy. This puts them in the shopping cart. Click "continue shopping" if you would like to order more items. You can view the cart at any time and remove items from it as you wish.

When you are finished choosing, click on "checkout." You'll be taken to a secure area of the Paypal site to enter your details and complete the order. You do not have to register with Paypal to make your Purchase
If you have any queries, or would like help, please do not hesitate to call us!

I don't want to pay through Paypal!
Thats OK, there are other ways to pay.

Cheque - you can send a cheque to the above address
Bank Transfer/BACS - please contact us for our bank details
Account - If you regularly purchase from us, we can set up a monthly account for you subject to the necessary checks

Please note if paying by cheque we will post your goods upon receipt of cleared funds.

Can I order my labels any other way?
Yes! We have a few other ways to easily place your order:

By Phone - 01642 326857
By Email -
By Post - MJ PAT Services, Southlands Business Centre, Ormesby Road, Middlesbrough, TS3 0HB

How do I let you know what information I need on my personalised labels?
On the checkout page there is a box for you to let us know the information you require or any other instructions you may have. Please check all spelling and grammar before submitting. You can also let us know by email at

I've ordered the wrong labels can I change them?
Yes of course, We all make mistakes.
We offer a 30 day returns policy, just return the incorrect labels to us in a saleable condition and we will send out your replacements, additional delivery charges will apply.

Personalised and Customised labels are not included in the above policy unless there has been a mistake by us during the printing.

I need something similar but just a little bit different, will you make them for me?
We will endeavour to meet your requirements, Please contact us and let us know what you are looking for and we will get back to you asap with a price and delivery time. We have supplied many different variations of labels even complete customer re-design.

Thank you for shopping with us if you have any further questions that are not answered above please do not hesitate to contact us.





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